Le Rêve Salon and Spa Policies

Appointment and Cancellation Policy:

Please call to cancel your appointment at:  (818) 923-5005

To best serve our clients and our staff, we require a minimum of 12-hour notice via telephone to cancel or change any appointment. Cancellations on short notice prohibit other clients from being able to fill that slot. To ensure our cancellation policy is upheld, we require a credit card to book any appointment. Cancellations made with less than a 12-hour notice may be subject to a charge of 25% of the booked appointment value. No shows are subject to a charge of 50% of the booked appointment value. We thank you in advance for respecting our policy. 

Out of respect for all of our clients, guests arriving after the start time of their appointment may be asked to reschedule. When possible we will do our best to alter your services so that we can offer you an appointment upon your arrival.

Services:

Client satisfaction is important to us! If you have questions or concerns about a service you are getting or have received please do not hesitate to reach out to us at customerservices@lrsalon.net, or (818) 923-5005. Monetary refunds will not be made for services rendered.

Purchases:

All retail/product sales are final sale and cannot be returned or exchanged. Gift cards are not redeemable for cash, and cannot be returned. All sales are final and are not available for later adjustments.

Referral Program Terms and Conditions:

  1. Participants in the referral program (“Participants”) must be 18 years of age or older and a legal resident of the United States.

  2. Participants may refer as many friends or family members as they wish, but may only earn rewards for a maximum of 10 referrals.

  3. Rewards will only be issued for referrals that result in a successful sign-up, appointment booking and paid invoice.

  4. Participants will be issued rewards in the form of a discount code for 10% off for each successful referral.

  5. Participants will be notified of their referral rewards via email within 30 days if the referral is successful

  6. Rewards are non-transferable and cannot be exchanged for cash.

  7. The referral program is subject to change or termination at any time at the discretion Le Rêve Salon and Spa.

  8. By participating in the referral program, Participants agree to abide by these terms and conditions.

  9. Any attempt to manipulate or game the referral program will result in disqualification and forfeiture of any rewards earned.

  10. These terms and conditions shall be governed by and construed in accordance with the laws of the United States, without giving effect to any principles of conflicts of law.